Welcome to Tattvix Digital ("Company", "we", "our", or "us"). By accessing our website, using our services, or engaging with us, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or services.
1. About Us
Tattvix Digital is a digital marketing agency providing professional digital marketing and technology services including, but not limited to:
- Search Engine Optimization (SEO)
- Google Ads (PPC)
- Social Media Marketing
- Website Design & Development
- Branding & Graphic Design
- Content Marketing
- Email Marketing
- Conversion Optimization
- AI Marketing Solutions
- Marketing Strategy & Consultation
2. Acceptance of Terms
By using our website or purchasing any service from Tattvix Digital, you confirm that:
- You are at least 18 years of age.
- You have the legal authority to enter into a binding agreement.
- You agree to comply with these Terms & Conditions.
3. Service Agreements
Every project begins only after:
- Written confirmation or approval;
- Acceptance of our quotation/proposal;
- Payment of the agreed advance or setup fee.
Project scope, timelines, deliverables, pricing, and revisions will be defined in the individual proposal or contract.
4. Client Responsibilities
The client agrees to:
- Provide accurate and complete information.
- Supply required content, images, branding materials, and credentials on time.
- Review submitted work within a reasonable timeframe.
- Obtain necessary rights for any content provided.
- Ensure all information supplied is lawful and does not infringe on third-party rights.
Delays caused by missing information may affect project timelines.
5. Payments
Unless otherwise agreed in writing:
- All invoices are payable by the due date specified.
- Projects may require an advance payment before work begins.
- Delayed payments may result in suspension of services.
- Prices are exclusive of applicable taxes unless otherwise stated.
- Additional work outside the agreed scope will be billed separately.
6. Refund Policy
Due to the nature of digital marketing and creative services:
- Payments made are generally non-refundable.
- Refunds, if approved, are entirely at the discretion of Tattvix Digital.
- No refunds are available for completed work, advertising spend, third-party subscriptions, or purchased software/licenses.
7. Marketing Performance Disclaimer
Digital marketing results depend on numerous factors beyond our control.
Accordingly:
- We do not guarantee first-page Google rankings.
- We do not guarantee a specific number of leads or sales.
- We do not guarantee revenue growth.
- We do not guarantee advertising platform approval.
We provide professional services using industry best practices, but outcomes may vary depending on market conditions, competition, customer behaviour, algorithm changes, and client cooperation.
8. Third-Party Platforms
Our services may involve third-party platforms including but not limited to:
- Meta (Facebook & Instagram)
- TikTok
- Microsoft Advertising
- YouTube
- WordPress
- Shopify
We are not responsible for:
- Policy changes
- Account suspensions
- Platform outages
- Algorithm updates
- Third-party pricing changes
- Service interruptions
9. Intellectual Property
Unless otherwise agreed:
- All materials created by Tattvix Digital remain our intellectual property until full payment has been received.
- Upon full payment, ownership of final approved deliverables transfers to the client unless otherwise specified.
- We reserve the right to display completed work in our portfolio unless restricted by a written confidentiality agreement.
10. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive business information obtained during the course of the project.
This obligation continues even after the project has ended.
11. Client Content
The client retains ownership of all materials supplied to us.
The client confirms that they possess all necessary rights and permissions for any logos, trademarks, images, videos, text, or other content provided.
The client agrees to indemnify Tattvix Digital against any claims arising from unauthorized or infringing content.
12. Limitation of Liability
To the maximum extent permitted by law, Tattvix Digital shall not be liable for:
- Loss of profits
- Business interruption
- Loss of data
- Loss of customers
- Loss of goodwill
- Indirect or consequential damages
Our total liability shall not exceed the amount paid by the client for the specific service giving rise to the claim.
13. Website Availability
While we strive to keep our website operational at all times, we do not guarantee uninterrupted access.
We reserve the right to modify, suspend, or discontinue any part of our website or services without prior notice.
14. Cancellation of Services
Either party may terminate services by providing written notice.
The client remains responsible for payment of all work completed up to the termination date.
Monthly marketing services require written cancellation before the next billing cycle.
15. No Unlawful Use
Clients must not use our services for:
- Illegal activities
- Fraudulent practices
- Spam campaigns
- Malware distribution
- Copyright infringement
- Hate speech
- Adult or prohibited content where restricted by applicable laws or advertising platforms
We reserve the right to refuse or terminate services that violate these requirements.
16. Privacy
Use of our website and services is also governed by our Privacy Policy.
By using our services, you consent to the collection and use of information as described in that policy.
17. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Province of Ontario and the applicable federal laws of Canada.
Any disputes shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.
18. Changes to These Terms
We may update these Terms & Conditions at any time without prior notice.
The latest version will always be available on our website, and continued use of our services constitutes acceptance of any changes.
19. Contact Information
Tattvix Digital
Email: contact@tattvixdigital.com
Website: https://tattvixdigital.com
For any questions regarding these Terms & Conditions, please contact us using the details above.
